While I am sympathetic that things happen that can cause you to have to cancel without sufficient notice or not show up, the time that you reserved was set aside for your care and blocked other clients from scheduling an appointment. This means lost income and in the event of no-shows, I’ve actually incurred costs to load my gear, sit in traffic, and travel to your home.
Appointments can be cancelled without penalty up to 24 hours in advance. No-shows and late cancellations are subject to a charge equal to the full cost of the appointment, either to the credit card used to secure the appointment reservation, or via an invoice.
Please note: rescheduling an appointment less than 24 hours in advance may be counted as a cancellation.